NooTheme Premium WordPress Theme › Forums › Hermosa › Problem WordPress Customizer. Preview works, but we cant save it
Tagged: Hermosa Customizer
- This topic has 12 replies, 4 voices, and was last updated 4 years, 3 months ago by _nixstar_.
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AuthorPosts
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4 years, 5 months ago #1074616We have the following Issue with ist Theme.1) The Customizer does not and saves changes! What can we do?The PHP 7.2 Limit ist setup to 256 MBThanks for a quick answer :=)Hardy4 years, 5 months ago #1074683
Is there any help for my problem ?
4 years, 5 months ago #1074685Hi,
Thanks for contacting us.
Please make sure that you deleted the cache on your site and your server. In addition, you should provide us with your admin account and FTP account privately via checking Set as private reply checkbox. We will check it directly.
Thank you.
NooTheme
4 years, 5 months ago #1074693This reply has been marked as private.4 years, 5 months ago #1074696Hi again.
We have checked and fixed that issue on your site.
Please check it again.
Thanks.
4 years, 3 months ago #1076626This reply has been marked as private.4 years, 3 months ago #1076679Hi @dgcvisual
Thanks for contacting us.
Our developer helped you to fix the issue then we also changed the primary color to check it again. It worked fine.
Please check, then feedback us.
Thanks.
NooTheme
4 years, 3 months ago #1076706Hi Noo Team,
Thanks for answering!
The main site seems to be korking fine now. But the Test installation it's doing the same error saving. I relize that i didnt give you on the private the user to have access to the WP. I send you a new private with itThanks,
Gaston4 years, 3 months ago #1076707This reply has been marked as private.4 years, 3 months ago #1076708This reply has been marked as private.4 years, 3 months ago #1076728Hi again, Gaston
Thanks for your feedback.
Firstly, please don't publish your information on this topic because it doesn't ensure security for your site. It is the topic of another client. That's the reason why we removed the detail information of your website on the above topic.
In addition, we don't sure about the main issue now, because our developer fixed the customizer change yesterday. Please create a new topic then let us know your issue exactly.
Thanks.
NooTheme
4 years, 3 months ago #1076745Ok Tracy,
I will create a new topic.Thanks,
Gaston
4 years, 3 months ago #1076787ok, you're welcome.
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