NooTheme Premium WordPress Theme › Forums › Emigo › Cannot install Emigo theme properly, not showing in the customizer
- This topic has 9 replies, 3 voices, and was last updated 4 years, 8 months ago by
Igotin.
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AuthorPosts
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4 years, 9 months ago #1067427
Hello,
I just bought it but I cannot upload the Child theme since it's missing the index file. Also, the main theme is not showing in the customizer.
Can you please check the downloadable files once again? Let me know please
Thanks in advance.
4 years, 9 months ago #1067509Hi Guys,
Not sure if you have read this post?
I need to download ALL the Emigo theme as I bought it from themeforest but is now working. Index file is missing it says.
Thanks!
4 years, 9 months ago #1067515Hi,
Thanks for contacting us.
We are so sorry for late response because we have a numerous number of topics so we need to solve according to the older.
For your issue, please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will check it directly.
Best Regards,
NooTheme
4 years, 9 months ago #1067543This reply has been marked as private.4 years, 9 months ago #1067694Hi again,
Thanks for your feedback.
We have got access to your website then helped you to import our slider, everything works fine.
Please check again then start to configure your website as your desired.
Best Regards,
NooTheme
4 years, 9 months ago #1067708This reply has been marked as private.4 years, 9 months ago #1067759Hi,
Thanks for your feedback.
We are really so sorry for late response because we had a weekend so we cannot help you during that time.
For your issue: First, please try to increase your PHP value in your server then install the child theme again. Please refer to this link for more details:https://nootheme.com/knowledge-base/recommended-php-configuration-limits/
Then give us your FTP account if you still cannot solve your issue.
Best Regards,
NooTheme
4 years, 9 months ago #1067818This reply has been marked as private.4 years, 9 months ago #1068119Hi again.
We have installed the child theme to your site, but have the issue when the child theme activated.
Please go to your PHP.ini file on your server and enable the config allow_url_include=On
After change the config, please let us know again.
Thanks.
4 years, 8 months ago #1068186This reply has been marked as private. -
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