NooTheme Premium WordPress Theme › Forums › Mebla › WP BAKERY license tab is disabled by the theme
- This topic has 16 replies, 2 voices, and was last updated 1 week, 3 days ago by
Jackie.
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AuthorPosts
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1 month, 3 weeks ago #1220615
Following a series of crashes I have re-purchased the noo mable theme and some plug-ins, in order to activate the WP BAKERY licence I need your support.
Thank you
1 month, 3 weeks ago #1220618Hi.
Thank you for contacting us.
Sorry, we don't have to include the WPBakery license key in the package. If you want the license key, please buy that plugin.
On our theme package, we have provided the file install for that plugin only.
Thanks.
1 month, 3 weeks ago #1220619Good morning and sorry if I have explained myself wrongly, I have purchased the wpbakery plug-in, but the page where you enter the licences is 'blocked' by your theme. I enclose what was written by their support :
" The issue in this case is because the product license tab is disabled by the theme developer using vc_set_as_theme. You can get in touch with the theme developer and get rid of the above code from the theme to get it back."
I look forward to your reply. thank you
1 month, 2 weeks ago #1220622Hi.
Please go to this file: wp-content/plugins/noo-mebla-core/admin/vc_extension/map/new_params.php and remove the source code at lines 2-5.
Please recheck it.
Thanks.
1 month, 2 weeks ago #1220623I have done as you indicated but I still do not see the registration page!
1 month, 1 week ago #1220628Hi.
Can you give us your site URL, and admin account? We need access your site to help you check that issue.
Thanks.
1 month, 1 week ago #1220629This reply has been marked as private.1 month, 1 week ago #1220632Good morning
but do you reply every 3 days?
To solve a trivial problem will take a month or more !!!!
1 month ago #1220634This reply has been marked as private.3 weeks, 6 days ago #1220638Good morning
is there a way to speed up your support? it is not possible to wait a month for a solution to such a trivial problem.
3 weeks, 6 days ago #1220639Hi.
I have accepted invite to access your backend dashboard, but it doesn't allow me access to your site.
Per l'accesso a questo sito viene richiesta l'autenticazione a due passaggi. Visita le impostazioni di sicurezza per configurare l'autenticazione a due passaggi per il tuo account.
Please recheck it. Or you can give me the admin account. I can't use the WordPress.com account. https://prnt.sc/j3SC2uZrJU_i
Thanks.
3 weeks, 5 days ago #1220643This reply has been marked as private.3 weeks ago #1220651Hi.
As I see, your WPBakery license has been activated, which is why you have all the featured as this: https://prnt.sc/rTytsO-driEn
Please recheck it.
Thanks.
2 weeks, 6 days ago #1220656Good morning
I don't understand if you pretend not to understand or what!
It is really ridiculous to wait so long for such a stupid matter!
I repeat myself so maybe you will be able to solve it:
I bought the plug in wp bakery and I can not install the licence because blocked by your theme active on my site . You must give me the possibility to see the mask as in the photo .
Thank you
Attachments:
You must be logged in to view attached files.2 weeks, 3 days ago #1220672Hi.
I have changed the theme and disabled our plugin, but the "product license" still doesn't appear. So I have to go to the WPBakery plugin and disable the function wpb_check_wordpress_com_env() to help you display that tab.
Now you can see the "Products license" in the WPBakery Page Builder config.
Please recheck it.
Thanks.
2 weeks, 2 days ago #1220674Thank you
1 week, 3 days ago #1220682Yes, if you need help, please let us know again.
Regards.
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